Warranty & Cancellation

1. What our warranty covers

Every repair carries a 90-day warranty from the date of the job. It covers our labour and the parts we fit. Plumbing and electrical repairs get the same warranty on our workmanship and the parts we fit. Warranty terms for painting jobs are written on your quote.

2. If the fault comes back

If the same fault returns within the warranty period, we inspect it and repair it again without charging for labour, the visit or the covered part. If we cannot fix it, we refund the labour charge you paid for that repair.

3. What is not covered

• A different fault, or a part we did not replace.
• Damage from power surges, water quality or scale, pests, accidents or misuse.
• Refrigerant gas lost through a leak in a part of the AC system we did not repair.
• Consumables such as filters, bulbs and cleaning products.
• An appliance or installation that someone else has opened, moved or repaired after our visit.
• Cosmetic marks that don't affect how the appliance works.

4. How to make a warranty claim

Call +971 52 362 0116 or message us on WhatsApp with your invoice number and a short description of the problem. We aim to visit within 48 hours of a warranty claim.

5. Cancelling or rescheduling a visit

• Booking is free. You can cancel or move your visit free of charge any time before the technician sets out. Call or WhatsApp us during our working hours (Every day, 8 am – 10 pm).
• If you cancel once the technician has arrived, the visit charge of AED 99 applies.
• If we need to cancel or will be late, we will tell you as early as we can and offer a new time.

6. The visit charge

The AED 99 visit charge covers the technician's travel and diagnosis. It is waived if you go ahead with the repair. If you decide not to go ahead after the inspection, it is payable and not refundable, because the inspection has been done.

7. Refunds

If we charged you incorrectly, we refund the difference. If we cannot fix a repeat fault under our warranty, we refund the labour charge as described above. Approved refunds are paid back to your card for card payments, or by bank transfer for cash and bank payments, within 14 days of approval. Card refunds can take a few extra days to show, depending on your bank.

8. Your other rights

This warranty is given by Grand Pearl alone. It is separate from, and does not extend, any manufacturer's warranty (see our Brand Disclaimer). Your rights under Federal Law No. 15 of 2020 on Consumer Protection are not affected.